What Is It?

Ginger offers you and your dependents confidential emotional support for your life challenges through real-time coach chats, self-guided content, and video therapy and psychiatry–all from the privacy of your smartphone.

Ginger Overview

Ginger is a complete mental health care program delivered through the convenience of an app. Here are the key features:

On-demand. Chat with a coach within seconds or schedule a session for later.
Personalized. Your care plan is based on your goals and preferences.
Confidential. Ginger makes care easy because it is discreet and private. Your conversations or personal data is never shared without your consent.
Free. There is no cost to you or your dependents for using this service.

Who Can Use This Tool?

Ginger is available to all BJ Services team members and covered dependents in both the US and Canada. Clinical services are only available to US team members.

When Should I Use This Tool?

Whether you’re feeling stressed, having relationship struggles, or just haven’t felt like yourself in a long time and want someone to talk to, your Ginger coach can help you navigate that next step. You can chat with a coach 24/7—even at 2 a.m. on the weekend. All your conversations are confidential and securely protected.

What is a Ginger Health Coach?

Get Started with Ginger

Download the Ginger Emotional Support app for iPhone or Android.
In the app, tap “Get Started,” and enter your work email address.
Follow the instructions sent to your inbox and you’re all set!

If you experience issues getting started with Ginger or if you don’t have access to your work email address, email help@ginger.io for assistance.

How Do My Dependents Get Access to Ginger?

If you are a spouse/dependent and are unable to get a registration code through the primary subscriber for any reason, please email help@ginger.io and provide the following to receive a registration code:

Download the Ginger Emotional Support app for iPhone or Android.
In the app, tap “Verify with Name, DOB, ZIP,” then tap “I’m a dependent.”
Enter the info for the employee who referred you and your email address.
Follow the instructions sent to your inbox and you’re all set.

Please note that interactions with Ginger are confidential. The primary subscriber will not be notified if a spouse/dependent requests a registration code or utilizes Ginger.